Learning from the People We Serve

In more than two years working with International Esperanza Project®, Mario Marroquin has met many people whose experiences have stayed with him.

Mario lives in Patzún, Chimaltenango, and works in IEP’s Impacting Homes pillar. His role brings him into communities where families face difficult circumstances. What he remembers most about these encounters is the generosity people show and the lessons they share through their everyday actions.

One person who has made a particular impression on him is Doña Juana Ortiz Chutá, who lives in Patoker, San José Poaquil. She did not have the opportunity to attend school, yet Mario describes her determination to keep moving forward despite the challenges she faces.

His experiences have also deepened his appreciation for the practical knowledge people develop throughout their lives. He has met community members who have taught themselves basic reading or counting skills to manage small businesses and support their households.

Again and again, Mario has been moved by people willing to share what they have. Their kindness has taught him about solidarity and empathy, and about the importance of approaching each encounter ready to learn.

Those lessons extend to his work with volunteer teams. Working together has brought friendships built through shared tasks, challenges, stories, and laughter. For Mario, that companionship is a valued part of serving communities.

He and his colleagues make a conscious effort to create a positive, collaborative environment where people can learn from one another while fulfilling their responsibilities.

Mario’s reflection offers a personal view of IEP’s work: every visit is also an opportunity to listen, build a relationship, and recognize the knowledge and generosity already present in a community.

The people he meets continue to shape how he works and how he understands service.